Returns & exchanges
We take care to offer the highest-quality skincare. These terms apply if you'd like to return an order or something goes wrong.
- 1
Changed your mind after shipping
- The customer pays the shipping fee, which is deducted from the refund.
- We refund the products once the parcel reaches our warehouse and we've checked they're intact and unused.
- 2
A product arrived damaged
- If the order has one product and it's damaged: we refund its full price plus shipping.
- If the order has several products and one is damaged: we refund the damaged product only, without shipping.
- 3
Parcel not received
- If the courier couldn't reach you or the order was refused: we refund the products only, without shipping.
- 4
Shipping address
- The customer pays any shipping, re-shipping, customs or redirection fees caused by an incorrect address.
How to request a return
- 1Message us on WhatsApp with your order number.
- 2If a product is damaged, attach a photo of it and its packaging.
- 3We'll explain the next steps and refund you once the product arrives and is checked.
By completing a purchase you agree to this returns & exchanges policy.
